Our strengths: quality and service
For ista as a service company, our top priority is to satisfy our customers.
Innovative power and leading technology are the basis for the development of sustainable services that contribute to the reduction of CO2 emissions in the building sector. We perform the new and further development of our products and processes in line with customer requirements.
Our core competences comprise the installation of energy meters, meter-reading, as well as billing and analysis of consumption data. Uniform and efficient processes all over the world ensure our customers a high quality level.
Our systems technology and our meters – whether mechanical or electronic, whether heat allocation meters, water or heat meters – have been developed for a whole variety of different uses. Their reliability, metering accuracy and long service lives are convincing arguments for our customers. Particularly our radio system, symphonic 3, for the wireless transmission of data opens up new ways of reading consumption. 2008, our radio system symphonic sensor net received the M2M award. With this award, the M2M Alliance honours outstanding performances in the application and research of Machine-to-Machine technologies.
Our quality approach is firmly anchored in our corporate strategy. We use proven quality assurance methods. Our goal is to constantly advance our products and processes in order to fully meet our customers' demands. Therefore, we poll our customers once a year within the scope of ista quality management and ask them to rate our service and performance and how we could improve further.
Cross-sector benchmarking carried out for companies in Germany with the best service performance has listed ista for the second time in a row as one of the TOP 50 of the most customer-oriented German service providers.
Our ServiceCenter in Leipzig, Germany, was tested as well: TÜV Nord tested, among other things, our processes and quality assurance measures concerning heat cost billing, integrated billing and energy data management. For its excellent service, professional quality and control systems, as well as customer and employee satisfaction, ista received the quality seal.