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What is a conversion factor?
I have received my bill. When will the difference be settled?
I used less (or a similar number of) units than last year, but my bill is higher. Why is this?
Has my move been taken into account in the bill?
Can I use my meter readings to calculate future payments?
The consumption on my bill differs from the total of the settings on my electronic doprimo-meters. Why is this?
How do I get insight into my consumption during the heating season?
What happens if the meter(s) in my home are not read?
How is the price per heat unit determined?
Why are reductions applied?
I'm moving out. When will I receive my bill?
How is the amount of the advance payment determined?
I am due a repayment. When will I receive this in my account?
I'm moving out. What do I do?