2 The bill
I have received my bill. When will the difference be settled?
I used less (or a similar number of) units than last year, but my bill is higher. Why is this?
Has my move been taken into account in the bill?
Can I use my meter readings to calculate future payments?
How do I get insight into my consumption during the heating season?
What happens if the meter(s) in my home are not read?
Can I use my meter readings to calculate future payments?
Has my move been taken into account in the bill?
How is the amount of the advance payment determined?
How is the price per heat unit determined?
I am due a repayment. When will I receive this in my account?
I have received my bill. When will the difference be settled?
I used less (or a similar number of) units than last year, but my bill is higher. Why is this?
