ista's user-friendly collection service streamlines revenue recovery by providing secure, multi-channel payment systems. This cuts down manual effort by up to 90%, ensuring happier tenants and a more stable cash flow.
Say goodbye to chasing payments and hello to smooth, secure collection. Managing utility payments across multiple properties can quickly become a logistical nightmare, especially when late payments, unclear billing and limited support frustrate both tenants and building operators alike.
Our Collection & Customer Service solution takes the pressure off your team by streamlining the entire process, from transparent invoicing and multi-channel payments to expert customer support and proactive revenue recovery. It's reliable, automated and user-friendly — for you and your tenants.
Enjoy a smooth and intuitive experience from move-in to move-out, with clear billing, various payment options and flexible support every step of the way.
Streamline your owner and tenant management processes with a system that ensures satisfaction, clarity, and minimal admin effort.
Gain full control over user data while ensuring accurate billing and efficient, secure revenue collection across your properties.
ista provides comprehensive support to help you maintain stable cash flow and satisfied residents. Here's how:
Timely invoicing: Bills are issued on a fixed cycle to avoid delays and ensure that customers always know what to expect.
Clear, itemised billing: Each invoice includes a breakdown of charges to improve transparency and reduce disputes.
Transparent pricing: All costs are outlined in user agreements upfront—there are no surprises or hidden fees.
Multi-channel payment options: Tenants can pay how they prefer, whether online, via bank transfer, kiosks, Botim or WhatsApp.
24/7 customer support: Our call centre and WhatsApp are available 24/7, so your tenants are never left in the dark.
Dispute Resolution: Our trained staff handle enquiries and billing discrepancies quickly and professionally, maintaining trust.
Revenue Recovery: We follow up on outstanding payments, manage instalments and ensure financial stability.
Refund processing: Once the service has been terminated and all outstanding payments have been made, security deposits and refunds are processed promptly and transparently.
A smart service for modern tenants: With the My ista portal, tenants can access and manage their utility accounts anytime, anywhere. Everything can be managed online in just a few clicks, from digital onboarding and document submission to real-time access to billing history and payment status. Would you prefer to speak in person? No problem — our teams are available on site across Dubai and Abu Dhabi to provide personal support.
Find your end-to-end solution with us.
Always and everywhere informed.
We give houses a future.
By combining our one-stop solutions with the innovative technology in our appliances, managing your energy consumption has never been easier. Our wireless ista ecosystem integrates water meters, cooling meters, and indoor air quality sensors to provide precise and reliable consumption tracking for each unit. Our experts are happy to advise you on the best combination of tools to optimize efficiency and savings.
The collected data is visualised in our tenant portal, allowing them to track their monthly consumption in real time, monitor usage trends and identify potential savings. This ensures full transparency and encourages more responsible energy use.
Also benefit from our web portal, which allows them to manage all their property information centrally. With just a few clicks, invoices can be verified and legal requirements met.
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Example
Discover how a mixed-use property in Dubai optimised its heating system with intelligent heat cost allocation - reducing costs, increasing efficiency and ensuring fair billing for all residents.
A London apartment complex redesigned its heating system and dramatically reduced tenant complaints by 80% through accurate and transparent billing.
We provide secure, multi-channel payment systems that can reduce manual handling by up to 90%. Our services ensure timely invoicing and follow-ups on overdue payments, as well as full revenue recovery, to help keep your operations running smoothly.
Tenants can choose from a range of convenient channels, including online payment portals, bank transfers, BOTIM, self-service kiosks, and WhatsApp-enabled payment links.
Yes, through the My ista portal users can register, upload documents, view their billing history, track payments and submit support requests anytime, anywhere.
Our 24/7 multilingual support team is available by phone, WhatsApp, or email to help with any queries—whether it’s billing, disputes, or technical assistance.
Every invoice includes a detailed breakdown of charges. Our transparent pricing model and itemized billing leave no room for hidden fees or unclear costs.
Once the service has been terminated and all dues have been settled, the customer’s security deposit will be refunded either partially or in full, depending on the final account status.
Our custom solutions are designed to help our clients reduce their environmental impact, improve health and safety in their buildings, and save energy costs.
