Say goodbye to complex calculations and on-site visits. Our smart, all-in-one solutions takes care of everything.
Utility billing doesn’t have to be complex. With ista Middle East, you get accurate, regulation-compliant billing for cooling, electricity and water – all from a single expert source. Our certified team handles everything from submetering to invoicing, combining deep local knowledge with real-time data to cut costs, boost efficiency and ensure full transparency.
The collected data is visualized in our tenant portal, allowing them to track their monthly consumption data, monitor usage trends and identify potential savings. This ensures full transparency and encourages more responsible energy use.
Benefit from automated data collection and reporting of consumption and payment data for all managed units.
Save time and increase operational efficiency for your properties with automated billing.
Utility billing may seem complicated, as climate targets and energy regulations have made the process more complex, while residents still expect accurate, easy-to-understand bills.
But with ista multi-utility billing becomes a streamlined, end-to-end process that’s fair, transparent, and fully compliant with RSB and DoE regulations. Whether you’re a property owner, manager, or resident, our smart technology and automated billing delivers the clarity, accuracy, and compliance you need.
It starts with certified submeters for cooling, electricity, and water, installed by our experts. Once in place, we handle everything: data collection, validation, tariff application, and accurate, unit-specific billing.
The result? Clear, regulation-ready bills that reduce admin work and eliminate disputes—saving time, cutting costs, and delivering full transparency for property owners, managers, and residents alike.
Our comprehensive solution is based on advanced metering and smart integration. We provide high-precision BTU, water and electricity meters, available in wired and wireless versions, for accurate and reliable consumption tracking. All of our meters are MID-approved and support remote reading via GPRS and LoRa technologies to ensure secure, real-time data transmission. Our Meter Data Management System (MDMS) automatically processes this data, generating accurate invoices with itemised charges and transparent pricing that are fully compliant with UAE regulations.
ista technologies are based on German engineering and have been deployed millions of times across Europe, so they are proven, trusted and built to last. Through our unified platform, cooling, water and electricity billing can be managed seamlessly in one place, significantly reducing administrative effort.
Users benefit from daily web access to meter readings and detailed consumption reports, including profile data that can be broken down into hourly intervals when required. Actual readings — not estimates — mean fewer errors, no overcharges and less time spent on manual corrections. For deeper insight, exception reports and energy analyses are readily available via the ista online portal.
Exact multi-utility billing starts with precise consumption tracking. Smart submetering devices, such as cooling and electricity meters, automatically measure individual usage in each unit and wirelessly transmit data to a central system at regular intervals. This eliminates manual readings and ensures real-time accuracy.
All residents can easily access their consumption data through a user-friendly app or receive detailed reports by e-mail. This transparency not only helps them track their monthly usage but also identify potential savings—making heat billing simpler, fairer, and more efficient for everyone.
Our multi-utility billing services include automated debt risk scoring and proactive payment reminders – reducing defaults by up to 25%. Overdue payments are followed up consistently, with flexible payment plans where needed, helping maintain financial stability and uninterrupted service delivery.
Our process is fully automated and designed for precision. It begins with the installation of IoT-enabled submeters for cooling, electricity and water, delivered by our certified experts with minimal disruption — even in occupied buildings. These meters collect real-time consumption data daily and transmit it to our Meter Data Management System (MDMS) for validation and processing. Invoices are then generated using pricing approved by our clients and the RSB, and delivered directly to residents via email.
Backed by global expertise and rooted in local knowledge, ista handles everything in-house, from supplying and installing meters to retrofitting them. Our certified team brings a level of qualification and experience that’s unique in the UAE market. With ista, you get a smart, seamless utility billing system that ensures accuracy, compliance and convenience for every building
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Good to know: The multi-utility bill also enables accurate and transparent billing of hot water consumption. This gives residents a clear overview of their costs, while property managers and owners benefit from a simple and legally compliant overall solution. Our experts are happy to tailor all billing arrangements to your specific needs during a personal consultation.
By combining our one-stop solutions with the innovative technology in our appliances, managing your energy consumption has never been easier. Our wireless ista ecosystem integrates water meters, cooling meters, and indoor air quality sensors to provide precise and reliable consumption tracking for each unit. Our experts are happy to advise you on the best combination of tools to optimize efficiency and savings.
The collected data is visualised in our tenant portal, allowing them to track their monthly consumption in real time, monitor usage trends and identify potential savings. This ensures full transparency and encourages more responsible energy use.
Also benefit from our web portal, which allows them to manage all their property information centrally. With just a few clicks, invoices can be verified and legal requirements met.
From inquiry to implementation – our mission is to create smart, one-stop solutions that make your life easier. We are here for our customers every step of the way and offer 24/7 customer support.
After an initial consultation, our experts review your property's cooling, water and electricity systems and recommend the best metering solution for accurate and efficient multi-utility billing.
Once the proposal is accepted, our advanced submeters and wireless systems can be installed quickly and with a minimum of disruption in already occupied units.
Automated data collection securely transfers real-time usage information to a centralised system, eliminating the need for on-site visits.
Residents and property managers can access clear, real-time consumption information through an intuitive digital platform.
Accurate and compliant billing is generated automatically, ensuring fair cost allocation and a problem-free experience for all parties.
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Example
Discover how a mixed-use property in Dubai optimised its heating system with intelligent heat cost allocation - reducing costs, increasing efficiency and ensuring fair billing for all residents.
A London apartment complex redesigned its heating system and dramatically reduced tenant complaints by 80% through accurate and transparent billing.
Multi-utility billing allows you to manage and charge for cooling, electricity, and water from a single platform. ista uses submeters installed in each unit to measure actual consumption. This data is then collected remotely, validated, and turned into individual bills—ensuring accuracy, fairness, and full transparency for residents and property managers alike.
Submetering is the process of installing individual meters to measure the consumption of specific utilities, like electricity, water, or gas, within distinct areas or ech unit or tenant of a larger property. Unlike master metering, which divides total usage across units, submetering allows each occupant to pay only for what they use. This not only ensures fair billing but also encourages more responsible energy and water consumption – helping both property owners and residents reduce costs and environmental impact.
ista provides billing services for cooling, electricity, and water—the three most relevant utilities in the UAE market. All services can be billed through a unified system, whether in residential, commercial, or mixed-use properties.
ista provides consumption-based billing services that automate the process of energy cost allocation. Residents receive accurate and easy-to-understand bills based on their individual consumption for cooling, water and electricity. This approach ensures transparency and fairness, as tenants are billed precisely for the energy they use.
Yes, consumption-based billing can lead to energy savings. When residents are aware of their individual energy consumption, they are more likely to adopt energy-efficient behaviour, potentially reducing overall heating costs. Studies have shown that individual billing can lead to significant energy savings and reductions in CO2 emissions.See insights from the study "Effects of Consumption-Based Billing Depending on the Energy Qualities of Buildings in the EU" by the Technical University of Dresden here.
Yes. ista’s billing services are fully compliant with the latest requirements set by UAE authorities, including the Regulatory and Supervisory Bureau (RSB) in Dubai, the Department of Energy (DoE) in Abu Dhabi, and RERA. Our systems and processes are regularly updated to ensure ongoing compliance with national and emirate-level standards.
Data is collected through IoT-enabled submeters that transmit usage information remotely. ista’s Meter Data Management System (MDMS) processes and validates the data before it is used to generate transparent, unit-specific invoices. This eliminates manual meter reading and reduces the risk of billing errors.
All metering data is protected under UAE Data Protection Laws, ensuring appropriate security measures and data accuracy as well as consent for data processing.
Yes, ista's energy metering solutions are compatible with a range of cooling systems, including those using renewable energy sources such as solar thermal and heat pumps. This versatility ensures that properties using sustainable energy solutions can still benefit from accurate cooling metering and fair billing practices.
Both. ista specialises in retrofitting existing buildings as well as providing pre-installation solutions for new developments. Our retrofit services are designed to cause minimal disruption and can be customised to a wide range of building types and configurations.
Our custom solutions are designed to help our clients reduce their environmental impact, improve health and safety in their buildings, and save energy costs.
Advanced technologies for reliable utility tracking and management.
