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And have more time for your core tasks.
From effortless collection to transparent billing – we take care of everything for you and your residents.
As a property manager, your goal is to keep your residents happy. But in reality, there’s often much more to it: tenant changes, arranging individual energy billing, and handling all kinds of time-consuming administrative tasks.
With Debicasso, we’re here to take that work off your hands. We manage the entire payment process for your residents’ billing — from collecting and calculating advance payments, to carrying out collections, paying the energy supplier, and preparing the final settlement for your residents. This means you save valuable time and have far fewer worries.
We adhere fully with the requirements outlined in the Debt Collection Quality Act. Transparent and professional communication is central to our approach, and we respect the rights of both our clients and debtors. To ensure this, we are registered in the official debt collection register and strictly adhere to all legal guidelines. Our working method is designed not only to meet legal obligations but also to maintain and enhance the trust and satisfaction of our clients. The Wki establishes clear quality standards for debt collection activities, and we guarantee that our operations always align with these standards and regulations.
Would you like more information or to speak with one of our specialists? Please feel free to contact us.
Discover the full suite of advantages that come with ista's services. Whether you are overseeing a single property or a portfolio of buildings, ista has the knowledge and know-how to help you increase efficiency while decreasing costs.
We pay the advance amounts to the energy supplier and perform a monthly check on the energy invoice.
We collect the advance payments from your residents.
Your residents can pay quickly and easily via direct debit.
Free advance payment calculation.
Resident questions are handled directly by our specialists.
Full transparency for you as manager via the ista Webportal.
A dedicated Debicasso portal that enables residents to self-manage billing and administrative tasks.
If a payment is not received within the agreed payment term, we will send the resident a reminder, followed by a formal notice if necessary. At ista, we value a compassionate approach and personal contact.
Therefore, we like to reach out to the resident by phone to discuss possible solutions, such as arranging a payment plan. If the resident still does not pay, we will, in consultation with the manager, refer the case to a bailiff.
You gain access to your Debicasso properties through the ista Webportal, and upon logging in, you have immediate access to all activities and daily updated information. In addition to all settlements and financial matters, you can also view the status and details of ongoing cases, such as outstanding items, payment arrears, arrangements made, and possible bailiff cases. Everything is clear and well-organized. Together with our PlusPakket, the costs for relocations and repairs are covered, so you no longer receive separate invoices for these.
Your residents have their access to their very own Debicasso portal.
Here they can find their settlement statements and advance payment invoices, and they can check the status of their payments.
From viewing settlement statements and advance payment invoices to tracking payment status — it’s all right at their fingertips.
Need to update an advance payment amount or bank account? No problem. Residents can make changes and grant direct debit authorization in just a few clicks.
With all energy billing information gathered in one easy-to-use portal, your residents stay informed, in control, and connected.
Our custom solutions are designed to help our clients reduce their environmental impact, improve health and safety in their buildings, and save energy costs.
Consumption-based billing with ista optimises the process of operation billing for property owners and managers and provides residents with a accurate and easy to understand billing.
