IT Support Specialist

Provide technical support and resolve issues reported by users of the D.3 application.
Act as a liaison between end users and the IT department (developers, database administrators, and business analysts).
Perform initial analysis of reported incidents and escalate them to the development team when necessary.
Conduct testing of developer fixes and ensure quality before deployment.
Prepare and maintain process and user documentation.
Deliver user training sessions on supported software and best practices.
Analyze and report on recurring issues, incident trends, and completed support tasks.
Actively contribute to improving support processes and raising the overall quality of IT services.

Windows: Good understanding of the Windows environment,including simple registry tasks, with readiness to build deeper technical skills.
CMD: Use of key commands for navigation, opening files, basic network checks (ping, ipconfig).
System Exploration: Proactive, curious attitude toward learning how different system components work.
Office 365: Confident use of Word, Excel, Outlook, and Teams; motivated to expand knowledge.
Reports & Data: Basic SQL skills and willingness to develop report-building abilities.
Languages: Communicates in German and English, supported by AI tools when needed.
Independence: Organizes work well and completes tasks on time.
Communication: Clear information sharing, supportive of colleagues, with potential to help onboard new team members later on.
On-Call: Available for Saturday on-call shifts (6:00–14:00).

Regular Certified Training – We invest in your professional growth
Opportunities to Attend IT Conferences (including international ones) – stay updated with the latest trends
Access to E-Learning Platforms – learn at your own pace
Language Classes + Access to Language E-Learning Platform – enhance your language skills
Comprehensive Benefit System – A wide range of perks for you
Private Medical Care – we care about your health
Group Insurance – providing additional security
Sports Card – enjoy an active lifestyle
Regular In-Office massage sessions – take care of your health and relax while at work
Budgets for Team Integrations – We build strong team relationships
Comfortable Office with private Parking in the Heart of Gliwice – work in a convenient and well-connected location
Flexible Working Hours – adapt your work schedule to your lifestyle
Hybrid Work (50/50) – combine remote work with office presence

Interested?

We look forward to receiving your application!