Technical Support Engineer (m/f/d)

At ista, we support property owners and managers in making their buildings fit for the future and kind to the planet. That includes tracking and billing energy consumption in a way that’s easy to grasp, to help save energy and cut CO2emissions. With over 6,000 employees in more than 20 countries, we’re committed to making it happen. Join us and help shape tomorrow, secure in the knowledge that you’repart of a successful company that also offers you the flexibility of agile working practices.

Everyone is welcome at ista, regardless of age, gender, back-ground, sexual orientation, religion or disabilities. We’re proud to be part of a diverse team. Fostering a culture of team spirit and togetherness, we are always there for one another. We set great store by ensuring a healthy work-life balance for our people. Plus, we offer each and every employee the opportunity to pursue further training and personal development.

Here's what your responsibilities in the role would look like

• Administer and maintain Active Directory services
• Diagnose and resolve hardware and software issues efficiently, escalating complex issues to senior engineers when applicable
• Follow ITIL lifecycle processes and prioritise customer service
• Build and integrate new laptops and mobile devices into our MDM solution
• Manage and maintain EntralD and Microsoft lntune across all relevant devices
• Manage security vulnerabilities on Endpoints
• Balance project work with day to day support and maintenance
• Troubleshot networking issues and provide solution to maintain a seamless IT environment (inc's print devices)
• Provide first and second line support to internal colleagues
• Manage and educate users on use of M365 applications such as SharePoint and OneDrive
• Provide technical training to colleagues
• Ownership of company asset management list, ensuring it remains accurate and up to date
• Work collaboratively with colleagues in the UK and large ista group (CIT)

What we require of you

• Bachelors degree in Computer Science or related field
• Working knowledge of M365, SharePoint, OneDrive, Active Directory, Jira, Confluence, EntralD, and lntune
• A good understanding of networking concepts
• Ability to work effectively and in a structured way in a fast-paced, dynamic environment
• Desire and drive to improve existing systems
• An effective time manager and multi-tasker with excellent communication skills
• Full UK driving licence and be able to use own vehicle (with relevant insurance) for occasional work purposes

What we offer you

• 22 days holiday per annum (Jan-Dec) rising by 1 day per full year employed until 25 days holiday have been awarded (exc. BH's)
• Volunteer opportunities
• This role will be full time (5 days a week) office based, occasional option to WFH upon prior agreement with manager
• A competitive salary with salary sacrifice pension plan, critical illness and group life cover
• Eligibility to participate in the company bonus scheme
• Employee Assistance Programs and Employee Benefits Platform
• International annual soccer tournament with minimal employee contribution required (held in Europe)