Switch to Smart - your future in the digital energy industry!

The security and stability of an established traditional company with over 45 years of experience and the innovative strength of a start-up - welcome to ista! We are working on our future with full energy because we want to improve every day! We therefore encourage and support initiative and personal responsibility. With us, you can contribute and realise your ideas, because we believe that YOU can make a difference.

Ready for a change? Become part of our team and help shape the future!

At ista, we support property owners and managers in making their buildings fit for the future and kind to the planet. That includes tracking and billing energy consumption in a way that’s easy to grasp, to help save energy and cut CO2emissions. With over 6,000 employees in more than 20 countries, we’re committed to making it happen. Join us and help shape tomorrow, secure in the knowledge that you’repart of a successful company that also offers you the flexibility of agile working practices.

Everyone is welcome at ista, regardless of age, gender, back-ground, sexual orientation, religion or disabilities. We’re proud to be part of a diverse team. Fostering a culture of team spirit and togetherness, we are always there for one another. We set great store by ensuring a healthy work-life balance for our people. Plus, we offer each and everyemployee the opportunity to pursue further training and personal development.

Here's what your responsibilities in the role would look like

• Lead the customer service billing teams to provide reliable and effective support for customers and residents’ heat services
• Customer satisfaction, retention and upselling of services
• Heat network compliance and regulation accountability
• Team management (customer service and client management)
• Enhancing systems, processes and best practices
• Handle escalated customer queries and complaints, implementing preventive measures to reduce recurring customer issues
• Monitoring and delivery of customer and business KPIs
• Monthly KPI reporting

What we require of you

• Prior customer service team management experience essential  (3-5 years desirable)
• Utility industry knowledge is advantageous
• Proficiency in CRM software, ERP software, MS Office, and other relevant tools for scheduling, reporting, and analysis
• Excellent communication skills both written and verbal
• Highly organised with a strong attention to detail
• Work well under pressure
• Problem solving skills
• Analytical mindset
• Ability to engage and motivate others

What we offer you

• 22 days holiday per annum (Jan-Dec) rising by 1 day per full year employed until 25 days holiday have been awarded (exc. BH’s)
• A hybrid working arrangement enabling flexible working between our office and home – 3 days per week in the office
• A competitive salary with salary sacrifice pension plan, car allowance,  critical illness and group life cover
• Employee Assistance Programs and Employee Benefits Platform
• International annual soccer tournament with minimal employee contribution required (held in Europe)