Residents have the right to clear information about their heating systems so that billing is always accurate. With istas control manual, all data is up to date and easily accessible, ensuring full compliance and a simple process for both administrators and residents.
The Danish Safety Technology Authority has introduced stricter requirements for consumer information about heat distribution meters. The new executive order replaces the previous control system with a mandatory control manual. As a landlord, administrator, or housing association, you must therefore provide residents with access to detailed information—from radiator brand and size to scale factors and meter types.
With ista's digital control manual, all necessary information is gathered online. This ensures that data is always accurate, up to date, and fully compliant with legislation.
Residents get access to clear information about radiators, meters, and scale factors. The increased transparency makes it easier to verify the accuracy of the bill and strengthens trust.
Landlords must provide residents with legally required consumption and radiator data, while ensuring accurate heating billing. ista simplifies documentation and ensures that all heat cost allocators and meters comply with Danish requirements.
Managers receive automatic updates, easy access to necessary information, and legal expert support, reducing workload and ensuring transparent billing.
Boards of directors gain a clear overview of meter data, inspection intervals and scale factors, and can communicate quickly and transparently with residents.
The new rules require that residents be given access to detailed information about their heating system, including:
The aim is to ensure that every resident can check the basis for their heating bill. With Ista's control manual, all information is gathered in one place: accurate, up-to-date, and available 24/7.
Our control manual makes it easier to comply with legislation. With istaOnline, you always have access to the necessary information about heat cost allocators and can share it with residents as needed.
You also receive legal support for heating and consumption bills, as well as assistance with complaints. We take care of ongoing updates, administration, and service so that you can focus on the most important tasks.
When your control manual is connected to ista online, it is automatically updated in our system – so that data is always correct and available.
We take care of the practicalities so that you don't have to keep track of which, or when, meters need checking. All meters are checked at an accredited metrology institute and replaced if necessary.
The checks are carried out in full compliance with legislation, including the Danish Safety Technology Authority's regulations on metrological control of heat consumption meters. The result is that your meters always comply with current legal requirements.
Good to know: Consumer protection is guaranteed by law. Therefore, control systems and control manuals remain mandatory for both non-rotary water meters (cold and hot water) and heat energy meters, regardless of the replacement method.
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ista makes compliance simple for landlords and managers. We collect, maintain, and update all the technical information required for heat billing, from radiator data and meter types to scale factors and installation points.
According to the Danish Safety Technology Authority's new announcement, residents must be provided with detailed information about radiators and meters, including brand, size, heat output, type of heat distribution meter, installation point, and scale factors.
ista Control Manual collects, updates, and maintains all legally required data and makes it available online 24/7. This ensures that administrators, landlords, and housing associations can provide accurate information at any time.
Yes. Control systems and control manuals are still required for both non-rotating cold and hot water meters and all heat energy meters. ista ensures that all requirements are met.
The control manual is continuously updated via ista online. When meters are replaced, configurations are changed, or new data is added, the documentation is automatically updated.
Yes. ista provides support in legal matters and assists in complaints as needed.
Access can be set up by contacting PLACEHOLDER@ista.xx. Once the system is connected to ista online, all technical data and control manuals are automatically kept up to date.
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