Consumer information made simple and accurate.
Residents have the right to clear information about their heating systems so that billing is always accurate. With istas control manual, all data is up to date and easily accessible, ensuring full compliance and a simple process for both administrators and residents.
Your benefits at a glance:
Provide residents with access to mandatory radiator and meter data
Minimize administration with fully automated processes
Monitor consumption in real time
Keep documentation updated automatically
Get support for legal issues and complaints
Compliance and transparency made simple.
The Danish Safety Technology Authority has introduced stricter requirements for consumer information about heat distribution meters. The new executive order replaces the previous control system with a mandatory control manual. As a landlord, administrator, or housing association, you must therefore provide residents with access to detailed information—from radiator brand and size to scale factors and meter types.
With ista's digital control manual, all necessary information is gathered online. This ensures that data is always accurate, up to date, and fully compliant with legislation.
The smart shortcut to full compliance.
Residents
Residents get access to clear information about radiators, meters, and scale factors. The increased transparency makes it easier to verify the accuracy of the bill and strengthens trust.
Landlords
Landlords must provide residents with legally required consumption and radiator data, while ensuring accurate heating billing. ista simplifies documentation and ensures that all heat cost allocators and meters comply with Danish requirements.
Managers
Managers receive automatic updates, easy access to necessary information, and legal expert support, reducing workload and ensuring transparent billing.
Cooperative and homeowners' associations
Boards of directors gain a clear overview of meter data, inspection intervals and scale factors, and can communicate quickly and transparently with residents.
Contact us for more information.
Documentation gathered in one place.
The new rules require that residents be given access to detailed information about their heating system, including:
- Radiator brand and model
- Radiator size (length, height, depth)
- Radiator heat output
- Brand and type of heat cost allocator
- Mounting point
- Scale factors used
The aim is to ensure that every resident can check the basis for their heating bill. With Ista's control manual, all information is gathered in one place: accurate, up-to-date, and available 24/7.
Easy compliance with ista.
Our control manual makes it easier to comply with legislation. With istaOnline, you always have access to the necessary information about heat cost allocators and can share it with residents as needed.
You also receive legal support for heating and consumption bills, as well as assistance with complaints. We take care of ongoing updates, administration, and service so that you can focus on the most important tasks.
When your control manual is connected to ista online, it is automatically updated in our system – so that data is always correct and available.
Full compliance without the administrative burden.
We take care of the practicalities so that you don't have to keep track of which, or when, meters need checking. All meters are checked at an accredited metrology institute and replaced if necessary.
The checks are carried out in full compliance with legislation, including the Danish Safety Technology Authority's regulations on metrological control of heat consumption meters. The result is that your meters always comply with current legal requirements.
Good to know: Consumer protection is guaranteed by law. Therefore, control systems and control manuals remain mandatory for both non-rotary water meters (cold and hot water) and heat energy meters, regardless of the replacement method.
100% simple
Find the right solution together with us.
100% digital
Always up to date, wherever you are.
100% sustainable
We secure the buildings of the future.
Solutions for your needs.
At ista, we offer a wide range of products and services that can be tailored to your specific needs. Below you will find examples of solutions that you can combine and mix and match to create the perfect solution for you.
Heat cost allocator
Allocate heating costs with precise accuracy.
Heat meter
Monitor and record heat energy usage effectively.
Radio system
Flexible, efficient wireless metering connectivity.
Landlords & managers
ista makes compliance simple for landlords and managers. We collect, maintain, and update all the technical information required for heat billing, from radiator data and meter types to scale factors and installation points.
Get an overview of your property.
Facts & figures
6,300 employees
20 countries
3.7 mil. t CO₂ emissions avoided
43 mil. radio devices
14 mil. utilisation units
Downloads
Example: Needs to be delivered
PNG - 13 KB
Frequently asked questions
According to the Danish Safety Technology Authority's new announcement, residents must be provided with detailed information about radiators and meters, including brand, size, heat output, type of heat distribution meter, installation point, and scale factors.
ista Control Manual collects, updates, and maintains all legally required data and makes it available online 24/7. This ensures that administrators, landlords, and housing associations can provide accurate information at any time.
Yes. Control systems and control manuals are still required for both non-rotating cold and hot water meters and all heat energy meters. ista ensures that all requirements are met.
The control manual is continuously updated via ista online. When meters are replaced, configurations are changed, or new data is added, the documentation is automatically updated.
Yes. ista provides support in legal matters and assists in complaints as needed.
Access can be set up by contacting PLACEHOLDER@ista.xx. Once the system is connected to ista online, all technical data and control manuals are automatically kept up to date.
Discover more solutions for your property.
Our solutions are designed to reduce environmental impact, increase safety in buildings, lower energy consumption, and thus also lower costs.
Heat cost allocation
Consumption-based billing with ista optimises and automates the process of heating cost billing and provides residents with an accurate and easy to understand billing.
Data exchange
Secure and hassle-free energy data exchange service made for your business: fast, accurate, and integrated.
Metering technologies
Advanced technologies for reliable utility tracking and management.