No more estimates.

One and done. We make utility billing simple, accurate and transparent.

Say goodbye to complex calculations and on-site visits. Our smart, all-in-one solutions takes care of everything.

Why choose smart utility-billing?

Be compliant with RSB, DoE or RERA regulations

Be energy efficient & cut costs

Be eco-friendly & reduce CO₂ footprint

Accurate & transparent individual billing

No more on-site visits with remote metering

Your one-stop solution for utility billing.

Utility billing doesn’t have to be complex. With ista Middle East, you get accurate, regulation-compliant billing for cooling, electricity and water – all from a single expert source. Our certified team handles everything from submetering to invoicing, combining deep local knowledge with real-time data to cut costs, boost efficiency and ensure full transparency.

We make compliant utility-billing transparent and easy. For everyone.

End-users

The collected data is visualized in our end-user portal, allowing them to track their monthly consumption data, monitor usage trends and identify potential savings. This ensures full transparency and encourages more responsible energy use.

The picture shows an older woman with a brown notebook in her hand, standing in a light-coloured office room with a glass front. She is wearing a creamy white jumper, several small gold necklaces and light brown suit trousers. she has grey shoulder-length hair and she is looking to the left and smiling. In front of her in the foreground is a table with a white model of a city with a tower block, several smaller houses and several wind turbines. the background is blurred, but you can make out the glass front, a white flower box and a corner of another desk.

Community Managers

Benefit from automated data collection and reporting of consumption and payment data for all managed units.

Developers

Save time and increase operational efficiency for your properties with automated billing.

Faster & fairer. Upgrade to smarter utility billing with ista.

Utility billing in a nutshell.

Utility billing may seem complicated, as climate targets and energy regulations have made the process more complex, while end-users still expect accurate, easy-to-understand bills.

But with ista utility billing becomes a streamlined, end-to-end process that’s fair, transparent, and fully compliant with RSB and DoE regulations. Whether you’re a property owner, manager, or an end-user, our smart technology and automated billing delivers the clarity, accuracy, and compliance you need. 

It starts with certified submeters for cooling, electricity, and water, installed by our experts. Once in place, we handle everything: data collection, validation, tariff application, and accurate, unit-specific billing.

The result? Clear, regulation-ready bills that reduce admin work and eliminate disputes — saving time, cutting costs, and delivering full transparency for property owners, managers, and end-users alike.

The technology behind transparent billing.

Our comprehensive solution is based on advanced metering and smart integration. We provide high-precision BTU, water and electricity meters, available in wired and wireless versions, for accurate and reliable consumption tracking. All of our meters are MID-approved and support remote reading via GPRS and LoRa technologies to ensure secure, real-time data transmission. Our Meter Data Management System (MDMS) automatically processes this data, generating accurate invoices with itemised charges and transparent pricing that are fully compliant with UAE regulations.

ista technologies are based on German engineering and have been deployed millions of times across Europe, so they are proven, trusted and built to last. Through our unified platform, cooling, water and electricity billing can be managed seamlessly in one place, significantly reducing administrative effort. 

Users benefit from daily web access to meter readings and detailed consumption reports, including profile data that can be broken down into hourly intervals when required. Actual readings — not estimates — mean fewer errors, no overcharges and less time spent on manual corrections. For deeper insight, exception reports and energy analyses are readily available via the ista online portal.

Data-based utility billing: How we turn a tedious process into a user-friendly experience.

Real-time monitoring & easy data access

Exact utility billing starts with precise consumption tracking. Smart submetering devices, such as cooling and electricity meters, automatically measure individual usage in each unit and wirelessly transmit data to a central system at regular intervals. This eliminates manual readings and ensures real-time accuracy.

All end-users can easily access their consumption data through a user-friendly app or receive detailed reports by e-mail. This transparency not only helps them track their monthly usage but also identify potential savings – making heat billing simpler, fairer, and more efficient for everyone.

Revenue recovery

Our utility billing services include automated debt risk scoring and proactive payment reminders – reducing defaults by up to 25%. Overdue payments are followed up consistently, with flexible payment plans where needed, helping maintain financial stability and uninterrupted service delivery.

How submetering works in the building.

Our process is fully automated and designed for precision. It begins with the installation of IoT-enabled submeters for cooling, electricity and water, delivered by our certified experts with minimal disruption — even in occupied buildings. These meters collect real-time consumption data daily and transmit it to our Meter Data Management System (MDMS) for validation and processing. Invoices are then generated using pricing approved by our clients and the RSB, and delivered directly to end-users via email.

Backed by global expertise and rooted in local knowledge, ista handles everything in-house, from supplying and installing meters to retrofitting them. Our certified team brings a level of qualification and experience that’s unique in the UAE market. With ista, you get a smart, seamless utility billing system that ensures accuracy, compliance and convenience for every building

100% Easy

Find your end-to-end solution with us.

100% Digital

Always and everywhere informed.

100% Sustainable

We give houses a future.

Good to know: The utility bill also enables accurate and transparent billing of hot water consumption. This gives end-users a clear overview of their costs, while property managers and owners benefit from a simple and legally compliant overall solution. Our experts are happy to tailor all billing arrangements to your specific needs during a personal consultation.

Unlock efficiency: Our smart and future-​proof devices.

By combining our one-​stop solutions with the innovative technology in our appliances, managing your energy consumption has never been easier. Our wireless ista ecosystem integrates water meters, cooling meters, and indoor air quality sensors to provide precise and reliable consumption tracking for each unit. Our experts are happy to advise you on the best combination of tools to optimize efficiency and savings.

Wired System — M-Bus

Reliable wired communication for utility meters.

Wireless System (LoRa & M-Bus)

Flexible, efficient wireless metering connectivity.

MY ista

Conveniently manage your energy consumption, billing, and payments through one secure online platform - anytime, anywhere.

End-users

The collected data is visualised in our tenant portal, allowing them to track their monthly consumption in real time, monitor usage trends and identify potential savings. This ensures full transparency and encourages more responsible energy use.

The picture shows a room, with windows in the top left side. On the top right side are many papers pasted on the wall and below them are two office desks. The focus is on a woman with a blue shirt, standing in the middle of the picture, right before the desks, holding a few sheets of the energy efficiency certificates.

Community Managers

Also benefit from our web portal, which allows them to manage all their property information centrally. With just a few clicks, invoices can be verified and legal requirements met.

Unlock transparent billing and maximise cost recovery for your property.

One easy solution. From start to finish.

From inquiry to implementation – our mission is to create smart, one-stop solutions that make your life easier. We are here for our customers every step of the way and offer 24/7 customer support.

  1. After an initial consultation, our experts review your property's cooling, water and electricity systems and recommend the best metering solution for accurate and efficient utility billing.

  2. Once the proposal is accepted, our advanced submeters and wireless systems can be installed quickly and with a minimum of disruption in already occupied units.

  3. Automated data collection securely transfers real-time usage information to a centralised system, eliminating the need for on-site visits.

  4. End-users and property managers can access clear, real-time consumption information through an intuitive digital platform.

  5. Accurate and compliant billing is generated automatically, ensuring fair cost allocation and a problem-free experience for all parties.

Facts & Figures

6,300
employees

Icon: In einem Kreis in der Farbe lime Grün befindet sich eine abstrakte Darstellung der Erde.

20
countries

3.7 mil.
t CO₂ emissions avoided

14 mil.
utilisation units

Frequently asked questions

Discover more innovative solutions to transform your property.

Our custom solutions are designed to help our clients reduce their environmental impact, improve health and safety in their buildings, and save energy costs.

Retrofit Solution

Transform your existing systems with our retrofit solutions, designed to improve efficiency, sustainability, and performance without the need for full system replacements.

Collection of Chilled Water Charges & Customer Service

Enhance your payment processes and customer satisfaction with efficient cash collection services and dedicated support, ensuring smooth transactions and responsive assistance for end-users and property managers.

Metering Technologies

Advanced technologies for reliable utility tracking and management.