ista manages the full billing cycle - from meter read to payment collected.

Utility billing allows you to manage and charge for cooling, electricity, and water from a single platform. ista uses submeters installed in each unit to measure actual consumption. This data is then collected remotely, validated, and turned into individual bills—ensuring accuracy, fairness, and full transparency for end-users and property managers alike.

Submetering is the process  of installing individual meters to measure the consumption of specific utilities, like electricity, water, or gas, within distinct areas or ech unit or tenant of a larger property. Unlike master metering, which divides total usage across units, submetering allows each occupant to pay only for what they use. This not only ensures fair billing but also encourages more responsible energy and water consumption – helping both property owners and end-users reduce costs and environmental impact.

ista provides billing services for cooling, electricity, and water—the three most relevant utilities in the GCC market. All services can be billed through a unified system, whether in residential, commercial, or mixed-use properties.

ista provides consumption-based billing services that automate the process of energy cost allocation. End-users receive accurate and easy-to-understand bills based on their individual consumption for cooling, water and electricity. This approach ensures transparency and fairness, as tenants are billed precisely for the energy they use.

Yes, consumption-based billing can lead to energy savings. When end-users are aware of their individual energy consumption, they are more likely to adopt energy-efficient behaviour, potentially reducing overall heating costs. Studies have shown that individual billing can lead to significant energy savings and reductions in CO2 emissions.See insights from the study "Effects of Consumption-Based Billing Depending on the Energy Qualities of Buildings in the EU" by the Technical University of Dresden here.

Data is collected through IoT-enabled submeters that transmit usage information remotely. ista’s Meter Data Management System (MDMS) processes and validates the data before it is used to generate transparent, unit-specific invoices. This eliminates manual meter reading and reduces the risk of billing errors.

All metering data is protected under UAE Data Protection Laws, ensuring appropriate security measures and data accuracy as well as consent for data processing.

Yes, ista's energy metering solutions are compatible with a range of cooling systems, including those using renewable energy sources such as solar thermal and heat pumps. This versatility ensures that properties using sustainable energy solutions can still benefit from accurate cooling metering and fair billing practices.

Both. ista specialises in retrofitting existing buildings as well as providing pre-installation solutions for new developments. Our retrofit services are designed to cause minimal disruption and can be customised to a wide range of building types and configurations.