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We process your personal data because you (or your administrator) use our services and/or provide this information to us.
Below you will find an overview of the personal data we may process, depending on the product or service purchased:
We may share the data you provide to us with third parties when this is necessary for the purposes described above, or if required by law, deed, or regulations.
For example, we use third parties for installation and maintenance of metering equipment.
We, ista Nederland B.V., never pass on personal data to other parties with whom we have not concluded a data processing agreement. Of course, we make the necessary arrangements with these processors to ensure the protection of your personal data.
We will not share personal data with other parties unless legally required or permitted. For example, the police may request (personal) data from us as part of an investigation; in such cases, we must comply and provide the requested data. We may also share personal data with third parties if you (or your administrator) give us written consent.
We do not transfer personal data to parties located outside the EU.
We only process personal data of minors (persons under 16 years old) if written permission is given by a parent, guardian, or legal representative.
ista Nederland B.V. does not keep personal data longer than necessary for the purpose for which they were provided or as required by law.
We have taken appropriate technical and organisational measures to protect your personal data from unlawful processing. These include:
You have the right to access, rectify, or delete the personal data we hold about you, as long as this does not conflict with legal or regulatory provisions. You may also object to processing of your data by us or one of our processors. You also have the right to have data you provided transferred to yourself or directly to another party.
We may ask you to verify your identity before processing such requests.
If you have a complaint about the processing of your personal data, please contact us.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Each time a user visits the ista website and opens a file, data about this activity is stored in a log file. This data is not linked to individuals, so ista cannot determine which user retrieved which data.
We collect the following information for each download:
We cannot create identifiable user profiles. The information is only collected for statistical purposes.
This Privacy Notice applies only to the ista website. The ista website contains links to external websites. Please note that ista is not responsible for the privacy policies or content of those websites. We recommend that users review the privacy policies of linked websites.
ista uses cookies to recognize repeated visits by the same user. Cookies are small text files stored by your browser. They help optimise the ista website. Most cookies are “session cookies” and are deleted after your visit.
Some cookies may recognise you automatically using the IP address stored in the cookie. This helps optimise the website and simplifies access.
You can refuse cookies through your browser settings. However, this may limit the full functionality of the ista website.
We use Piwik PRO Analytics Suite to analyse and optimise this website. The data collected may be used to create pseudonymised user profiles.
Purposes of processing:
Technologies used:
Data collected includes:
Legal basis: Art. 6(1)(a) GDPR
Location of processing: EU
Retention period: up to 25 months
Data recipients:
Consent may be withdrawn at any time.
Details about tag management, legal basis, purposes, data types, and international data transfers as described in the original Dutch text have been translated accordingly.
Details about the processing of consent information, data types, and purposes have been translated accordingly.
This website uses the remarketing or “similar audiences” function of Google Inc. (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; “Google”). This function displays interest-based advertisements to you on websites within the Google Display Network. For this purpose, a cookie is stored in your browser when you visit a website. This serves to recognize you as a visitor and to determine visit and usage data.
According to Google’s own information, server logs are stored in which parts of the IP address and cookie information are partially deleted after 9 to 18 months. For more information, visit: www.google.com/policies/technologies/ads/
There are various ways to deactivate cookies in your own browser to exclude yourself from remarketing.
Google offers a browser add-on that permanently deactivates these cookies. You can download it using the following link:
https://support.google.com/ads/answer/7395996
You can also change your browser settings to disable the installation of cookies.
If you wish to object to tracking, you can do so by adjusting your browser settings regarding cookie installation. Information about this can be found at the following links:
External providers can also deactivate browser cookies. The Network Advertising Initiative (NAI) provides an opt-out option for your own browser. Information can be found at: http://optout.networkadvertising.org.
This website uses conversion tracking from “Google Ads”, a service provided by Google.
When you visit Google pages, Google stores cookies. You can deactivate them or leave this storage enabled. If you choose to leave it enabled and you visit certain websites, Google and ista can recognize that you clicked on an ista advertisement and were redirected to an ista page. The collected information is used by Google to generate statistics for Ads customers. These statistics include data on the number of users who clicked on the ads and were directed to specific pages. In this way, conversions are tracked.
You can find Google’s privacy policy here: https://www.google.nl/policies/privacy/
Google Maps and Google Address Autocomplete
Various contact, quote, and response order forms are available to get in touch with us. In this context, we ask for your address in order to process the request. To support address entry, we use Google’s Address Autocomplete function from Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).
Use and Disclosure of Data
Visitors to ista’s website are always informed if their information is transferred to third parties. You can decide for yourself whether you agree to the transfer of your personal data to third parties or not.
Social Media / Social Bookmarks
Social bookmarks from LinkedIn and YouTube are integrated on the ista website. Social bookmarks are internet bookmarks that allow users of these services to collect links and news items. They are included on the website only as links to the corresponding services. After clicking on the integrated image, you will be redirected to the provider’s page — only then will user information be transmitted to that provider. For information on how your personal data is processed when using these websites, please refer to the data protection policies of the respective providers.
Changes to the Privacy Policy
ista reserves the right to change this privacy policy at any time in accordance with applicable data protection regulations. If you have questions about the processing or security of your personal data, you can contact us directly.
