Privacy policy

Which Personal Data We Process

We process your personal data because you (or your administrator) use our services and/or provide this information to us.

Below you will find an overview of the personal data we may process, depending on the product or service purchased:

first and last name
gender
address details
telephone number
email address
IP address
data about your activity on our website
browser fingerprint
bank account number
other personal data you actively provide, for example in correspondence or by phone

Sharing Data with Third Parties

We may share the data you provide to us with third parties when this is necessary for the purposes described above, or if required by law, deed, or regulations.

For example, we use third parties for installation and maintenance of metering equipment.

We, ista Nederland B.V., never pass on personal data to other parties with whom we have not concluded a data processing agreement. Of course, we make the necessary arrangements with these processors to ensure the protection of your personal data.

We will not share personal data with other parties unless legally required or permitted. For example, the police may request (personal) data from us as part of an investigation; in such cases, we must comply and provide the requested data. We may also share personal data with third parties if you (or your administrator) give us written consent.

We do not transfer personal data to parties located outside the EU.

Minors

We only process personal data of minors (persons under 16 years old) if written permission is given by a parent, guardian, or legal representative.

Retention Period

ista Nederland B.V. does not keep personal data longer than necessary for the purpose for which they were provided or as required by law.

Security

We have taken appropriate technical and organisational measures to protect your personal data from unlawful processing. These include:

Servers and devices of our employees are equipped with up-to-date security software, such as antivirus programs and firewalls.
We only transmit your data over secure internet connections (TLS, formerly SSL). You can recognize this by “https” and the padlock symbol in the address bar.
All ista Nederland employees who have access to personal data are trained to handle your information with care.

Your Rights Regarding Your Data

You have the right to access, rectify, or delete the personal data we hold about you, as long as this does not conflict with legal or regulatory provisions. You may also object to processing of your data by us or one of our processors. You also have the right to have data you provided transferred to yourself or directly to another party.

We may ask you to verify your identity before processing such requests.

Complaints

If you have a complaint about the processing of your personal data, please contact us.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Use of ista Nederland Website

Each time a user visits the ista website and opens a file, data about this activity is stored in a log file. This data is not linked to individuals, so ista cannot determine which user retrieved which data.

We collect the following information for each download:

name of the downloaded file
date and time of the download
size of the transferred data
whether the download was successful
IP address
in some cases, the operating system and browser you use
the internet address used

We cannot create identifiable user profiles. The information is only collected for statistical purposes.

Important

This Privacy Notice applies only to the ista website. The ista website contains links to external websites. Please note that ista is not responsible for the privacy policies or content of those websites. We recommend that users review the privacy policies of linked websites.

Cookies

ista uses cookies to recognize repeated visits by the same user. Cookies are small text files stored by your browser. They help optimise the ista website. Most cookies are “session cookies” and are deleted after your visit.

Some cookies may recognise you automatically using the IP address stored in the cookie. This helps optimise the website and simplifies access.

You can refuse cookies through your browser settings. However, this may limit the full functionality of the ista website.

Web Analytics – Piwik PRO Analytics Suite

We use Piwik PRO Analytics Suite to analyse and optimise this website. The data collected may be used to create pseudonymised user profiles.

Purposes of processing:

analysis
optimisation

Technologies used:

Data collected includes:

anonymised IP address
usage data
username
date and time of visit
referrer URL
visited pages
screen resolution
geographic location
user agent
visitor ID

Legal basis: Art. 6(1)(a) GDPR

Location of processing: EU
Retention period: up to 25 months

Data recipients:

Piwik PRO Sp. z o.o
Piwik PRO GmbH

Consent may be withdrawn at any time.

Qualtrics

This is a Customer Experience Management service. It conducts customer surveys.

Processing company

Qualtrics LLC
2250 N. University Pkwy, 48-C, Provo, Utah 84604, United States of America

Data Protection Officer of the processing company

Below you will find the email address of the Data Protection Officer of the processing company.

privacy@qualtrics.com

Purposes of data processing

This list sets out the purposes of data collection and processing.

Feedback
Market research

Technologies used

This list contains all technologies with which this service collects data. Typical technologies include cookies and pixels that are placed in the browser.

Data collected

This list contains all personal data collected during or through the use of the service.

Contact information
Hashed user ID
IP address
Email address

Legal basis

The required legal basis for the processing of data is stated below.

Article 6(1)(a) GDPR

Place of processing

This is the primary place where the collected data is processed. If the data is also processed in other countries, you will be informed separately.

European Union

Retention period

The retention period is the period during which the collected data is stored for processing. The data must be deleted as soon as it is no longer required for the stated processing purposes.

Data will be deleted as soon as it is no longer required for the processing purposes.

Transfer to third countries

This service may transfer the collected data to another country. Please note that this service may transfer data to a country that does not provide an adequate level of data protection. If the data is transferred to the USA, there is a risk that your data may be processed by US authorities for monitoring and surveillance purposes, possibly without you having any legal remedies. Below is a list of the countries to which the data is transferred. Further information on the safeguards can be found in the privacy policy of the website provider or by contacting the website provider directly.

Switzerland
United States of America

Data recipients

The recipients of the collected data are listed below.

Qualtrics LLC

Click here to read the privacy policy of the data processor

https://www.qualtrics.com/privacy-statement/

Google Tag Manager

Details about tag management, legal basis, purposes, data types, and international data transfers as described in the original Dutch text have been translated accordingly.

Usercentrics Consent Management Platform

Details about the processing of consent information, data types, and purposes have been translated accordingly.

Nu wijzigen

Google Activities and Cookies

This website uses the remarketing or “similar audiences” function of Google Inc. (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; “Google”). This function displays interest-based advertisements to you on websites within the Google Display Network. For this purpose, a cookie is stored in your browser when you visit a website. This serves to recognize you as a visitor and to determine visit and usage data.

According to Google’s own information, server logs are stored in which parts of the IP address and cookie information are partially deleted after 9 to 18 months. For more information, visit: www.google.com/policies/technologies/ads/

There are various ways to deactivate cookies in your own browser to exclude yourself from remarketing.

Google offers a browser add-on that permanently deactivates these cookies. You can download it using the following link:
https://support.google.com/ads/answer/7395996

You can also change your browser settings to disable the installation of cookies.

If you wish to object to tracking, you can do so by adjusting your browser settings regarding cookie installation. Information about this can be found at the following links:

External providers can also deactivate browser cookies. The Network Advertising Initiative (NAI) provides an opt-out option for your own browser. Information can be found at: http://optout.networkadvertising.org.

This website uses conversion tracking from “Google Ads”, a service provided by Google.

When you visit Google pages, Google stores cookies. You can deactivate them or leave this storage enabled. If you choose to leave it enabled and you visit certain websites, Google and ista can recognize that you clicked on an ista advertisement and were redirected to an ista page. The collected information is used by Google to generate statistics for Ads customers. These statistics include data on the number of users who clicked on the ads and were directed to specific pages. In this way, conversions are tracked.

You can find Google’s privacy policy here: https://www.google.nl/policies/privacy/

Google Maps and Google Address Autocomplete

Various contact, quote, and response order forms are available to get in touch with us. In this context, we ask for your address in order to process the request. To support address entry, we use Google’s Address Autocomplete function from Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).

Use and Disclosure of Data

Visitors to ista’s website are always informed if their information is transferred to third parties. You can decide for yourself whether you agree to the transfer of your personal data to third parties or not.

Social Media / Social Bookmarks

Social bookmarks from LinkedIn and YouTube are integrated on the ista website. Social bookmarks are internet bookmarks that allow users of these services to collect links and news items. They are included on the website only as links to the corresponding services. After clicking on the integrated image, you will be redirected to the provider’s page — only then will user information be transmitted to that provider. For information on how your personal data is processed when using these websites, please refer to the data protection policies of the respective providers.

Changes to the Privacy Policy

ista reserves the right to change this privacy policy at any time in accordance with applicable data protection regulations. If you have questions about the processing or security of your personal data, you can contact us directly.