Contract Support Officer
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Welcome to ista.
At ista Nederland, everything revolves around accurate and transparent billing. This process does not begin with the invoice, but with the agreement made with the customer. Every contract contains arrangements regarding metering points, allocation keys, tariffs and indexation. Someone has to translate these arrangements into a functional setup within our systems. That is your role.
As a Contract Support Officer, you are responsible for translating customer agreements into a practical billing structure. You ensure that costs are allocated as agreed with the customer, and that the structure is correct, complete and remains up to date. You break down complex agreements and convert them into a clear technical and financial structure.
This is work where details are crucial. An incorrectly recorded allocation formula or a missed indexation clause affects hundreds of settlement statements and only comes to light months later. That is why we are looking for someone who works meticulously, checks their own work and does not hesitate to raise the alarm as soon as an agreement is unclear, contradictory or unworkable.
Our office is based in Schiedam.
This is what you are going to do.
As a Contract Support Officer, you act as the link between what has been agreed with the client and what happens in our systems.
From contractual agreement to a working billing design
- You translate contractual agreements into a practical billing design within the relevant systems.
- You determine and document the allocation methodology, ensuring that the cost allocation aligns with what has been agreed with the client.
- You convert complex or non-standard agreements into a workable technical and financial structure.
- You identify unclear, contradictory or unworkable agreements and raise these with the relevant colleague or the client in good time.
- Check in advance whether a proposed arrangement is practicable before it is formalised.
Set-up and management of properties and contracts
- Set up new properties administratively and record meter readings correctly.
- Process and check contracts and contract amendments.
- Monitor the accuracy, completeness and up-to-date status of contract data across the various systems.
- Document agreements and changes carefully, so that a colleague can follow and take over your work.
Collaboration and support
- Support internal and external stakeholders with queries regarding contracts and billing.
- You work closely with Sales, Billing and Operations to ensure agreements remain feasible.
- You assist with the annual indexation and the invoicing of service charges.
- Please help us improve our working methods so that recurring errors can be resolved at source.
You recognize yourself in this.
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You have a working and thinking level equivalent to MBO+ or HBO.
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You have at least two years’ experience in an administrative or operational role, preferably involving contract processing, customer data or process monitoring.
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You work with great attention to detail and check your own work before handing it in.
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You can break down a complex arrangement into its constituent parts and convert it into logical steps, rules and amounts.
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You are proficient in Excel and quickly get to grips with new administrative systems.
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You should carefully record agreements and changes in writing.
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Pré: You have experience in the property, energy or sub-metering sector.
This is what you can expect from us.
Work for a growing, international company focused on sustainability, digitalisation and customer focus. ista offers you:
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A role that has a direct impact on the quality of our invoices and, consequently, on customer satisfaction.
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An opportunity to raise issues and help improve the way we work.
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An attractive salary, the ista Choice Budget and a fixed 13th month’s salary.
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Laptop and facilities for hybrid working.
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A culture centred on development, collaboration and knowledge-sharing.
Contact
ista Nederland
Steven Vloemans | Recruiter
Nieuwpoortweg 11 | 3125 AP Schiedam
humanresources@ista.com