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We handle every payment, from advance instalments to final settlements, including payments to your energy supplier. So you gain valuable time, deal with less administration and worry less.
From effortless collection to transparent invoicing — we take care of it, for you and your residents.
As a property manager, your primary goal is resident satisfaction. But in practice many tasks pile up: turnover of residents, handling consumption-based energy billing and a host of administrative duties that absorb time.
With Debicasso, we take that work off your hands. We manage the full payment flow around your residents’ settlement — from calculating and collecting advances and reconciling at final settlement, to paying the energy supplier. This way you save valuable time and carry fewer worries.
We fully meet the requirements laid down in the Dutch Debt-Collection Services Quality Act (Wki). Transparent and professional communication is central to us, and we respect the rights of both our clients and debtors. To guarantee this, we are registered in the Incasso Register and strictly follow all legal guidelines. Our approach is not only about compliance, but about strengthening trust and satisfaction for our clients and their residents. The Wki sets clear quality standards for collection activities — we ensure our work always aligns with these guidelines and norms.
Would you like more information or to speak with one of our specialists? Feel free to contact us.
Discover the benefits of ista’s services. Whether you manage a single building or an entire property portfolio, ista has the experience and expertise to make your day-to-day operations simpler and more efficient.
We pay the advance amounts to the energy supplier and perform monthly monitoring of the energy invoices.
We collect the advances from your residents.
Your residents can pay quickly and easily via direct debit.
Free advance calculation.
Residents’ enquiries are answered quickly and professionally by our specialists.
Full transparency for you as manager via the ista Web Portal.
A dedicated Debicasso portal for your residents to handle administrative and financial matters around energy billing themselves.
If a payment is not received within the agreed payment term, we send the resident a reminder, and if necessary a dunning notice. At ista we place great value on a people-centred approach and personal contact. We are therefore happy to call the resident to discuss whether we can find a solution together — for example by arranging a payment plan. If the resident still does not pay, we will transfer the file to a bailiff in consultation with you, the manager.
You gain access to your Debicasso portfolios via the ista Web Portal and, after logging in, have immediate access to all activities and up-to-date information. In addition to all settlements and financial matters you can also view the status and details of ongoing files such as outstanding items, arrears, arrangements in place and possible bailiff actions. Everything clear and organised. Combined with our Plus Package your costs for moves and repairs are covered — so you receive no separate invoices.
Your residents also get their own Debicasso portal. Here they will find the settlement and advance invoices and can view the status of their payments.
They can also submit a request to change the advance amount and/or bank account number, and authorise direct debit — all easily done in the portal. In short: a handy portal with all information about energy billing in one place!
Debicasso is the service through which ista handles all payments, from advance payments to final settlements. This saves you valuable time, reduces your administrative workload and gives you peace of mind.
✅ Complete peace of mind – from collecting advance payments to paying the energy supplier
✅ Transparent insight via our web portal
✅ Monthly invoice checking
✅ Expert guidance for managers and residents
In the first year of billing by ista Netherlands, the method of heating and/or water consumption is not yet known. The advance payment in this first year is therefore the amount that you, as the administrator, provide to us.
The same applies to new residents. In that case, too, we will use the advance payment amount you provide us with for the first year.
Once we have made the settlement, we can see whether the monthly advance payment amount has been sufficient, too high or too low. We will then adjust the advance payment amount to the resident's consumption.
Yes, that is certainly possible! Your residents can authorise ista using an authorisation form. They will then no longer have to worry about payments.
Yes, all information is available to your residents in their own resident portal. Here they can find all payments and statements. They can also enter their bank account number and authorise ista to set up a direct debit. Your residents will receive information from ista on how to register for this.
Our tailored solutions are designed to help our clients reduce their environmental footprint, improve health and safety in their buildings, and save on energy costs.
Streamline your operating cost billing with our one-stop solution.
