Departmental Coordinator Contract Support
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Welcome to ista.
At ista Netherlands, accurate billing starts with the agreement made with the customer. Contract Support ensures that these agreements are correctly recorded in our systems: from the onboarding of a new customer to the annual indexation of service invoices. As a Department Coordinator, you will oversee the entire process.
You allocate and prioritise the work within the team based on up-to-date data from our BI tool. You monitor the quality of contract and customer data and ensure that errors are not only corrected but also addressed at source. Wherever there are bottlenecks in the process, you’ll be the first to spot them and initiate improvements.
This is a role for someone who keeps a clear overview even when things get busy. An error in a contract or a missed indexation affects hundreds of invoices and often only comes to light months later. That is why we are looking for someone who brings structure, checks meticulously and raises the issue when something is not right – including with colleagues in Sales and Engineering.
You will report to the Commercial Director. Our office is based in Schiedam.
This is what you are going to do.
As Contract Support Department Coordinator, you will be the department’s point of contact and will oversee the quality of contract management and client onboarding.
Team coordination
- Coordinate and prioritise the work within Contract Support using our BI tool.
- Provide daily guidance to the team and maintain an overview of progress, the workload and deadlines.
- Support the team with day-to-day operational tasks within Contract Support and step in where necessary.
- Act as the first point of contact for internal stakeholders, such as Sales, Billing and Operations.
- Approve operational process changes within the department.
Quality of contract and customer data
- Check the quality, completeness and accuracy of contract and customer data.
- Report inaccuracies to Sales and Technical Support and ensure they are resolved.
- Review and optimise working arrangements and administrative procedures.
- Take responsibility for the annual indexation and the invoicing of service charges.
Process improvement
- Identify bottlenecks in the process and initiate improvements.
- Monitor the implementation of these improvements until the results are visible.
- Encourage collaboration between departments and raise quality awareness within the team.
- Escalate deviations, risks and exceptions to the Commercial Director when these fall outside the established parameters.
You recognize yourself in this.
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You have a higher vocational education (HBO) level of working and thinking.
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You have at least 3 to 5 years’ relevant work experience in administration, contract management or operations.
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You have experience of coordinating work and bringing structure to a team.
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You have a good understanding of contract administration, processes and client onboarding.
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You have a strong process-oriented and analytical mindset: you can spot where a process is faltering and why.
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You are adept at using administrative systems and use data to set priorities.
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You communicate clearly and in a structured manner, at both the operational and tactical levels.
This is what you can expect from us.
Work for a growing, international company with a focus on sustainability, digitalisation and continuous improvement. ista offers you:
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A coordinating role with a direct impact on the quality of our invoices and, consequently, on customer satisfaction.
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The mandate to improve the way your department operates.
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An attractive salary, the ista Choice Budget and a fixed 13th month’s salary.
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A laptop and good facilities for hybrid working.
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A culture centred on development, collaboration and knowledge-sharing.
Contact
ista Nederland
Steven Vloemans | Recruiter
Nieuwpoortweg 11 | 3125 AP Schiedam
humanresources@ista.com