Sales Support & Operations Assistant
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Welcome to ista.
At ista Nederland, we work every day to create a more sustainable built environment. We develop smart solutions that make buildings more energy-efficient, more effective and future-proof. To further strengthen our commercial services, we are looking for a Sales Support & Operations Assistant.
In this role, you will act as a key link between customers, Account Managers and the internal organisation. You will handle customer enquiries and commercial requests, prepare quotations and monitor the process from enquiry and quotation through to order and completion.
You will support Account Managers in commercial processes, whilst also liaising independently with customers and ensuring that enquiries, quotations and orders are handled fully and correctly by the organisation.
Our office is based in Schiedam.
This is what you are going to do.
As a Sales Support & Operations Assistant, you will combine commercial activities, customer contact and process monitoring. In doing so, you will develop your knowledge of our products and services.
- You will independently maintain contact with existing and potential customers and answer questions about our products and services.
- You will handle new commercial enquiries and translate customer requests into appropriate quotations.
- You will support Account Managers in commercial processes and in achieving commercial targets.
- You will gather and process the necessary technical, commercial and administrative information for quotations and orders.
- You will actively monitor and follow up on enquiries, quotations and replacement offers.
- You will identify commercial opportunities and possibilities for additional services and upselling.
- You process orders in SAP and ensure that they are transferred to Work Planning and other relevant departments with accurate and complete information.
- You monitor the administrative and financial progress of orders, including advance payments, instalment statements and invoicing.
- You will work closely with Account Management and other internal departments to provide the best possible service to clients.
- You will identify opportunities for improvement in processes and working methods and contribute to further digitalisation and more efficient commercial processes.
You recognize yourself in this.
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You have a level of working and thinking equivalent to senior secondary vocational education (MBO) or higher vocational education (HBO), preferably in a commercial field.
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Ideally, you will have experience in a commercial, customer-focused or administrative B2B environment.
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An interest in technology is an advantage.
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You have a commercial mindset and know how to turn customer enquiries into suitable solutions.
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You maintain an overview, set priorities and are able to monitor multiple applications and commercial processes simultaneously.
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You work with attention to detail, are committed to quality and take responsibility for your work.
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You enjoy contributing ideas on process improvement, digitalisation and working more efficiently.
This is what you can expect from us.
Work for a growing, international company focused on sustainability, digitalisation and customer focus. ista offers you:
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A varied commercial role involving a great deal of customer contact and responsibility within the commercial process.
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The opportunity to develop knowledge about our products, services and the sustainable built environment.
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Plenty of scope to develop yourself further and contribute ideas on how to improve the organisation.
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A good salary commensurate with your knowledge and experience.
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A fixed 13th month’s salary and a profit-sharing scheme.
Contact
ista Nederland
Steven Vloemans | Recruiter
Nieuwpoortweg 11 | 3125 AP Schiedam
humanresources@ista.com