This is what you are going to do.

As an Accounts Receivable Clerk, you are responsible for carefully executing and monitoring the accounts receivable process for our clients.

• You manage the accounts receivable portfolio and monitor outstanding receivables and payment terms.
• You actively follow up with residents regarding outstanding invoices, both by phone and in writing.
• You will identify payment issues in a timely manner and take appropriate follow-up actions.
• You will establish and monitor payment arrangements within the existing agreements with our clients.
• You will carefully record customer contacts, payment arrangements, and changes in our records.
• You will respond to residents’ questions in a timely and professional manner, both by phone and by email.
• Maintain contact with internal and external parties, including clients, collection agencies, and government agencies.
• Coordinate your files with collection agencies and clients and ensure proper follow-up in accordance with the agreed-upon work arrangements.
• Handle confidential information with care and safeguard the privacy of our clients and residents.
• Identify bottlenecks and promptly escalate complex situations to the Debicasso Team Lead.
• Support your colleagues by providing information and help new colleagues become familiar with our systems and work procedures.