Dear Sir, Madam,

We would like to make an appointment with you for work to be carried out on one or more devices in your property. 

       Our engineer will visit you on: date and time is mentioned in the letter you received.

If the above time does not suit you, please contact our engineer or department to make a new appointment.
You can reach us by telephone from Monday to Friday: time, phone number or e-mail is mentioned in the letter you recceived.

Thank you for your cooperation!

Kind regards,

ista Netherlands

Why is it important for you to be present

Every year, ista Netherlands prepares your settlement for heat and/or water charges based on your consumption.

Your heat consumption is recorded with heat cost allocators on the radiators or a heat meter. If we also register your water consumption, you will have a water meter of ista in your property too.  It is important these devices record your consumption correctly, because your settlement is based on this. Sometimes it is necessary to carry out a check or a repair if a defect is reported. For this it's necessary to visit you.

More information

Here you will find more information about the energy settlement, saving tips and FAQ's.