Who we are

ista specialises in metering and billing the individual energy use in buildings with a collective energy system. We do this on behalf of your property manager.

Specialist in consumption-indicative billing

For over 60 years, ista Netherlands has been offering solutions for managing and saving energy in a sustainable way. We specialise in metering and billing of individual consumption for heat, water, gas and electricity in residential complexes with a collective energy system. We do this for over 325.000 homes in the Netherlands.

Service provider for you and your property manager

It's important for us to communicate with you fully and transparently. Most of the information can be found in the Residents Information section. For example, visit the frequently asked questions or check whether the savings tips can help you keep your energy bill as low as possible.

The amount of your bill will depend on a number of factors. As well as fixed and variable costs, we can also collect service costs for your property manager, such as for window cleaning, lift maintenance, etc. If you have questions regarding your bill we are always pleased to help. Our customer service team is available Monday to Friday from 9am to 5pm. You can also send us an email: info@ista.nl.

ista is not an energy company

Some people think that ista is an energy company, however this is not the case. We supply and install meters and record the energy use in your building on behalf of your property manager. We create an individual bill for each of the separate households. This bill is based on the actual energy used, the necessary information regarding the residents, the tariffs provided by the property manager and the total costs of the building to be allocated (for example the costs for the utility company’s services).

We provide our services to housing corporations, owners association managers, commercial property managers, private owners associations, administrators and installers.